AI customer support agent startup GetVocal raises $26M
Paris-based AI customer support startup GetVocal has secured $26 million in a Series A funding round, bringing its total funding to $30 million. The company, which develops AI agents for businesses, aims to transform customer service operations by integrating AI solutions, with the backing of prominent investors like Creandum, Speedinvest, and Elaia. This investment underscores the growing interest in AI-driven customer service solutions within the European tech landscape. GetVocal's AI agents utilize Large Language Models (LLMs) alongside proprietary technology, specializing in various customer journey stages. The company, which currently serves 23 markets, with strongholds in France and Portugal, is working with brands such as Vodafone, Glovo, and Deutsche Telekom. With a team of 60 employees, the remote-first startup plans to utilize the funding for product innovation, market expansion, and increased hiring. The implications of this funding are significant for European businesses seeking to enhance customer experience. By focusing on hybrid workforce management, GetVocal aims to offer a pragmatic solution for enterprises looking to effectively integrate AI agents. This approach directly addresses the challenges many companies face in extracting financial value from AI pilots, promoting more efficient and user-friendly customer interactions. GetVocal's success highlights Europe's ambition to be a leader in the development and deployment of AI technologies. The company’s focus on providing a reliable, and effective AI solution, shows a growing desire for European digital solutions.
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