PolyAI raises $86M

London-based AI startup PolyAI has secured $86 million in a Series D funding round, signaling strong investor confidence in the future of AI-driven customer service solutions. This significant investment highlights the growing demand for advanced AI technologies in Europe, as companies seek to improve efficiency and enhance customer experiences within call centers. The funding round was co-led by Georgian, Hedosophia, and Khosla Ventures, with additional contributions from Nvidia’s NVentures, Sands Capital, and the British Business Bank, which provided £15 million ($20.1 million). PolyAI, which has not disclosed its valuation, plans to use the capital to advance its AI technology and expand its enterprise customer base. Currently, the company serves over 100 enterprise clients, including major brands like Hilton, Marriott, and FedEx. This investment will allow PolyAI to further develop its AI voice assistants, which are designed to handle customer inquiries in call centers, potentially reducing the need for human agents and improving service availability. The technology utilizes proprietary AI models alongside those from leading companies like OpenAI and DeepSeek, enabling the assistants to mimic human speech patterns and handle tasks such as payment processing. This will have significant impacts on the tech industry and could transform how companies manage customer interactions. PolyAI's success aligns with broader trends in European digital policy, which supports AI development to enhance the digital economy. The backing from the British Business Bank and government figures underscores the strategic importance of AI innovation and the efforts to foster a thriving AI startup ecosystem.