The Government remains committed to ending telephone SPAM and is now targeting electricity companies. It remains a shot in the dark

Spain's government is intensifying its crackdown on unsolicited telephone sales, now targeting the energy sector with new regulations aimed at protecting consumers. The recently approved General Regulation for electricity supply, commercialization, and aggregation explicitly prohibits telemarketing calls for advertising or service contracts unless the consumer has proactively requested them. This move is part of a broader effort to curb intrusive sales practices and enhance consumer rights within the digital and service economy. The new provisions stipulate that energy companies have a four-month grace period to comply with the ban on unsolicited calls. Non-compliance could result in significant financial penalties, ranging from €600,000 to €6,000,000, underscoring the government's commitment to enforcement. Beyond restricting telemarketing, the regulation mandates the provision of free customer service lines and sets a maximum 15-day response period for consumer complaints and claims. Despite these regulatory efforts, the effectiveness in combating spam remains a significant concern, with reports indicating a continued high volume of unwanted calls received by Spanish consumers. The government's persistent focus on this issue reflects ongoing challenges in balancing commercial interests with individual privacy and the need for clearer digital communication norms. Future developments will likely involve monitoring compliance and potentially introducing further measures if the problem persists.