Hello bank! launches HelloïZ 2.0: the first AI-powered banking assistant
Hello bank! has launched an upgraded version of its banking assistant, HelloïZ 2.0, significantly enhancing its capabilities through the integration of AI. This advancement marks a pivotal step for European fintech, demonstrating a commitment to leveraging cutting-edge artificial intelligence for customer service within the banking sector and potentially paving the way for greater digital autonomy. The new iteration of HelloïZ is powered by the Large Language Models (LLMs) developed by Mistral AI, a prominent European AI company. Currently, the assistant guides over one million clients through 25 distinct types of banking transactions, offering a streamlined user experience. Plans are in motion to enable HelloïZ to execute these transactions directly within the chat interface by the end of 2026. This development directly impacts Hello bank!'s extensive customer base, providing them with more intuitive and efficient banking services. The reliance on Mistral AI’s technology also highlights Europe’s growing capacity to develop and deploy advanced AI solutions, fostering a more competitive landscape against non-European tech giants and reinforcing the region’s drive for digital sovereignty in critical technological areas.
Curated and translated by Europe Digital for our multilingual European audience.
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