WhatsApp pushes Meta AI's competitors out, the European Union opens an investigation
WhatsApp has updated its WhatsApp Business Solution policies, effectively banning services like ChatGPT, Perplexity, and Copilot from its platform. This move has triggered an antitrust investigation by the European Commission, raising significant concerns about Meta's market practices and the potential stifling of competition in the AI sector. The updated terms of service now prohibit the integration of AI chatbots and similar services within WhatsApp Business. The European Commission's investigation will focus on whether Meta is abusing its dominant position in the messaging market to limit competition, particularly in the emerging field of AI-powered customer service and business solutions. This situation affects businesses that rely on WhatsApp Business for customer interactions and AI-powered automation. It also has broader implications for the development of European AI solutions, potentially hindering their access to a massive user base. The outcome of the investigation could influence how digital platforms are regulated and how they interact with innovative technologies, shaping the future of European digital sovereignty.
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